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TERMS OF SERVICE

Here at Tidal Pressure Washing, we want all our clients to understand our service expectations. We feel it is important to be fully informed of the services and our expectations. Please fully review and let us know if you have any questions or concerns about any information contained in our agreement. We will require you to verify that you read and understood the terms and conditions agreement before we commence any work.

Description of Binding Agreement

These terms and conditions serve as a binding agreement between the property owner, hereby identified as “client” and Tidal Pressure Washing and its owners, employees, and subcontractors, hereby identified as “company,” for the execution or services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that Tidal Pressure Washing provides to you are subject to the following terms and we reserve the right to update the terms and conditions at any time without notice to you. You can review the Terms and Conditions on our website, email communications, or any other communications such as estimate or invoice links.

Permission(s)

The client agrees to allow the company on the property for the purposes of completing the cleaning services requested. The client understands that the cleaning service will be completed in the time frame given during the estimate. Due to unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available business day. The client understands that Tidal Pressure Washing will do its best to accommodate a quick reschedule but must work around other scheduled clients and weather. Tidal Pressure Washing also has the permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.

Client agrees to allow Tidal Pressure Washing to utilize their water source via an outdoor spigot if necessary, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, the client agrees to inform the company. If the client’s water source is not sufficient for the cleaning service, they must inform Tidal Pressure Washing, so we can adequately prepare to bring water with us to cover the required flow. We will only hook up to your spigot for water and the only item to be touched by the crew members. Tidal Pressure Washing will inspect any spigot before cleaning to ensure there is no damage to the area and inspection after. Tidal Pressure Washing will not be held accountable for previously damaged spigots. The client will be informed of any previously noted damage. Tidal Cleaning Service will not be held accountable for any issues within or outside the home that is not related to the cleaning service.

Risks and Releases of Liability Acknowledgement

Tidal Pressure Washing technicians are well-trained in the equipment used in the cleaning industry and take extreme precautions in making sure Tidal Pressure Washing does not cause harm to your property. Tidal Pressure Washing uses safe techniques with the use of low pressure on delicate surfaces such as siding. However, damage can be uncovered with delicate surfaces due to poor maintenance, neglect of the property, and or low-grade building materials. Routine maintenance per the manufacturer’s recommendations on the property’s surfaces, should be implemented by the client to avoid any potential defects. Prior to washing the property, any areas of concern need to be addressed by the client to ensure a watertight seal. This will prevent damage from occurring. The client assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance, improper installation, and improper engineering of property. On the dates of service, Tidal Pressure Washing will note any significant pre-existing damage. If any new damage is found during the cleaning process, the Tidal Pressure Washing will cease service until the client can see the damage and acknowledge its existence. The client understands that the company has set procedures to ensure plant life around the area of cleaning is protected. The client understands that their wash could be scheduled during midday sun and there could be potential for leaf burn as water can get on and around the plant during the cleaning process. If any issues arise with plant life around the area of cleaning, the company will evaluate to see if plant life suffered from leaf burn and will recover or if it has been killed. Tidal Pressure Washing will then determine the plan of action after the evaluation of plant life.

Siding Wash Acknowledgement

The client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl-sided properties that have not been maintained or have contact with sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on the siding and the clear luster removed. Please understand if your property suffers from oxidation, you may see this difference after cleaning. When a property is covered with debris, those blemishes may not stand out as much as they would after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during the cleaning process. The client understands that tidal Pressure Washing may not find every flaw and is not reliable if it is more noticeable after washing unless it is found to be negligence on Tidal Pressure Washing’s end.

The client understands that we require that all outside electrical outlets and fixtures are covered and/or shut off before arrival to complete the washing service as an additional precaution. The client also understands if we do a site-unseen estimate based on provided photos or use of software, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, the client understands we are not reliable for any unacknowledged flaw and will do our best to point this out at the date of cleaning. The client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding. The client understands that if their home is severely covered in grime that they could potentially have issues with weep holes. If you notice a faint rusty color on your siding, there is no need for alarm. If you have vinyl siding, you have something called weep holes. These holes are made by the manufacturers to allow ventilation and allow any condensation to drain out. With that said, these holes make a nice little home for bugs. Wind often blows dirt and debris inside the holes and behind the siding. When we do the wash, our solution pulls the dirt and debris, sometimes left-over water and bug “juices” drain from these holes after we complete the wash as it goes through the drying process. The rust color/ light faint colors you’re seeing are bug feces, debris, mold, etc. We see this occur on sections of siding that had the heaviest buildup. This will come off with the morning dew, garden hose, or rain. It is not a stain and it is not permanent. Typically, anyone that calls regarding this usually sees a huge difference after the morning dew. If the weep hole runs are heavy, we will return to do a full rinse down after a visual inspection.

The client understands that during the wash service, they will receive a basic window cleaning. This is different from windows being completed with a purified water-fed pole system, or with squeegee and mop. A basic window wash will get debris off windows, but you could be left with water spots due to the calcium levels in the local water supply. We recommend our clients remove their screens to allow any debris between the window and screen to be rinsed away in a house wash. If screens are not removed, Tidal Pressure Washing will not remove them. Screens are delicate and if they are brittle, they can break. Tidal Pressure Washing does not remove screens due to this.

Roof Wash Acknowledgement

When Tidal Pressure Washing completes a roof wash service, the client understands that all roofs react to our solution differently and results will vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, or lichen. The client understands that the roof will show the results of cleaning but in some instances, it may take more time to altogether remove the dead growths. This happens due to many factors such as the age of the roof, type of shingle, location, and the amount of buildup. It is understood that there is potential to have some light brown areas that remain after treatment. These light brown areas are dead algae which before treatment were black streaks. If this occurs, the client understands it will take some time for the remaining dead algae to come off with the assistance of natural elements such as sun exposure and rain. We request clients wait 6 to 8 weeks for the brown areas to fade. If after 6 to 8 weeks, the brown areas remain, we request you contact us immediately, so we can come physically view the area to appropriately determine the next step. In most instances, we will likely be proactive and come after 4 weeks to look ourselves. If the roof has moss or lichen growth it will take some time for those to completely fall off. Since we do not use high pressure, we let our solution do the work. If the growth is deep into the shingle it will take time for it to remove. Those growths will turn white when treated with our solution. The client understands that the growths will dry out and fall off as the natural elements such as wind and rain assist with the removal process. If after 6 to 8 weeks, the growths remain we request the client reaches out to Tidal Pressure Washing. We will then do an onsite assessment to determine the next step. The client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the roof.

On the Day of Service for Specific Sections:

1. Please have a water spigot activated and accessible.
2. Please have all windows and doors shut tightly where possible
3. Please ensure all courtyard furniture, decorations, and planters are removed.
4. While Tidal Pressure Washing has implemented procedures and processes for electrical outlets, we suggest the client shut off power to all exterior outlets that are not covered with exterior covers.

Exclusions & Limitations:

If water intrusion occurs, Tidal Pressure Washing will not be held responsible. We make every effort to prevent this but due to unavoidable issues such as bad seals around windows and doors and cracks in concrete foundations. Notify Tidal Pressure Washing if there are any surfaces on or near the areas of service that cannot have any form of our cleaning solution on them. If we are failed to be notified of this, Tidal Pressure Washing is not responsible for any ill effect on any surfaces.

Content Release & Use

Client agrees to allow Tidal Pressure Washing to utilize any photos, videos, reviews, or descriptions of the property in the context of advertising. Tidal Pressure Washing will use these photos, videos, or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names. The client agrees to allow Tidal Pressure Washing to display a sign for marketing on their property, but more importantly, to inform guests that surfaces have been cleaned in the last 24 hours and to be aware that surfaces may be slick. The signs will be placed off the walking paths, and tastefully so they are not distracting, but are visible.

If Any Damage Occurs

Tidal Pressure Washing will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reported to Tidal Pressure Washing within 2 days of completion of service in that section. Tidal Pressure Washing will be allowed 60 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that was result of negligence.

Payment Terms

Payment is due upon completion of work unless other arrangements were made between the client and Tidal Pressure Washing. If a different arrangement occurs, this will be documented and signed by both parties. Any invoice or scheduled payment over 7 days past due will be subject to a late fee of 16%. If payment is not received within, 30 days of past due, Tidal Pressure Washing reserves the right to file a civil claim to collect outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. Tidal Pressure Washing also reserves the right to refuse to continue business with client who is currently past due or who has been 30+ days past due more than once. This contract is binding.

Acceptance to Terms

By accepting a quote / estimate, the client agrees to all the terms and conditions in this agreement. You authorize Tidal Pressure Washing to do the work as specified on the quote / estimate. You release Tidal Pressure Washing from property damage unless negligence or willful misconduct caused it. Tidal Pressure Washing is not responsible for damage to siding, paint, wood, trim or windows that was previously noted as damaged or found during the pre-inspection walk through.

CANCELLATION POLICY

We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us at least 24 hours notice if you need to cancel an appointment. Any cancellation made less than 24 hours prior will result in a cancellation fee. The amount of the fee will be equal to 10% of the reserved services or $50, whichever is more.

LIGHT INSTALLATION POLICY

Although Tidal Pressure Washing will exercise reasonable care in performing services involving light installation, Tidal Pressure Washing will not be liable for injuries or damage to persons, property, birds, animals or vegetation, except those damages resulting from gross negligence. Tidal Pressure Washing is not liable for preexisting damage. The customer is responsible for maintaining and providing adequate electrical outlets adjacent to the proposed locations for its lit decorations and building lights. Tidal Pressure Washing assumes no liability with any electrical issues or damage to the home. Tidal Pressure Washing is not responsible for any lights, decoration, or mounting hardware provided by the Tidal Pressure Washing is not responsible for any products damaged or lost due to vandalism, extreme weather conditions, or acts of God and will make efforts to replace any damaged product for an additional charge.

No warranty or complimentary repair service is expressed or implied, unless noted in writing in this agreement. Tidal Pressure Washing will replace any malfunctioning product with a fee, but does not guarantee that each individual bulb will light for the entire installation period. Tidal Pressure Washing expects all lights, decorations, and mounting hardware be ready at the time of arrival if customer is providing said materials. If not ready at time of arrival, Tidal Pressure Washing will charge an additional fee of 10% of the overall cost at the end of service. If customer requests Govee light installation, Tidal Pressure Washing is not liable for said lights even if customization to the wires are preformed.